Frequently Asked Questions


Q: How is my payment applied to open invoices?
A: Payments are applied from oldest to newest and top to bottom per invoice.

Q: What forms of payment do you accept?
A: We accept cash, check and most major credit cards.

Q: Is a discount always valid?
A: No, any discount applied to your invoice is only valid if the balance of the invoice is paid on or before the due date listed on the top of the invoice.  After the due date the discount is removed and the full invoice is due.

Q: Is there a fee to pay with a credit card?
A: Yes we charge the 3% we get charged.


Q: What happens if I miss a payment on web hosting?
A: Your site will be disabled 5 days after the due date.

Q: What happens if I have multiple domains being hosted and miss a payment?
A: Your site will continue enabled using the time you have on the other site.  If time runs out and no payment received, both or all domains will be disabled upon expiration of time.

Q: If my site is disabled how long do you keep the web pages and email:
A: Once a site is disabled we will retain the site for 30 days then it will be deleted.

Q: How quickly will my site be re-enabled once payment is made?
A: A payment made with cash or a credit card will re-enable your site instantly.  A payment by check will re-enable the site once the check clears.



Any questions or comments please E-mail
Copyright 2009 Vortek Inc.  All rights reserved.